As far as I know, there’s been a reported known issue impacting some Zwifters using Windows 11 where the Bluetooth LE (BLE) connection drops out frequently (you may see “No signal” errors). There’s no solid or official fix as of yet, but you can always try re-installing or updating your Bluetooth drivers.
Barring that, the only other option is using the Zwift Companion (ZC) app as a BLE bridge to pair your devices to Zwift or using ANT+ to pair instead.
It seems that you’ve already established a dialogue with our support team via email and since I’ve shared this bit of information with you, feel free to request an escalation to Tier 2 and our tech team will fill you in. Thanks!
Yeah I get a lot of “No signal” errors and no turbo trainer numbers showing in Zwift.
Support have asked me to update the Kickr firmware, which I’ve done and it seems to have improved. Early days yet only tried it very briefly so far…
Was this fixed at all, mine has been stable for months but since the last Windows major update it has gone back to being unstable and losing connection again.