Been using my kickr V5 for a few year now(sept 2021), however in the last week it no longer transmits data information to Zwift, nor the Wahoo app. i have tried to do a hard reboot in the past to get it to work. The firmware is updated
Tried various troubleshooting but no success. Its currenting showing connected to zwift still no data. No data via PC bluetooth, no data via phone. Its really frustrating having to wait hards to sometimes get the data output running.
If you’re certain it is not paired to any other apps, and it fails when using the Wahoo app, then you need to talk to Wahoo support. Even if the trainer is beyond warranty, they may still help you.
Hi @Olumayowa_Bankole, welcome to the forums! This is Monica, from Zwift. I understand how important it is for you to resolve this issue with your Wahoo Kickr Core V5. After checking your account, I was able to see that you are experiencing a high volume of Bluetooth disconnection coming from your Wahoo trainer.
To address this, I want to let you know that Zwift can sometimes hold onto outdated information, like previously paired trainers or sensors. To reset your devices and game preferences, follow the steps below:
Close Zwift.
On your desktop, open Documents.
Double-click Zwift.
Delete knowndevices.xml and prefs.xml.
Launch Zwift.
Pair your devices.
If necessary, select Ride and reset your in-game preferences.
Thank you for bringing this situation to our attention. We are sorry to hear that the issue is ongoing. Since the problem also affects your trainer’s application, we recommend that you reach out to Wahoo. It seems to be a hardware-related issue.
You have to take it apart and remove the fly wheel. It’s behind there, it’s a plug in PCB, I’ve attached a couple of pics, I figured if Wahoo aren’t going to help I will at least try. Nothing lost if it doesn’t work as it’s out of warranty. Wahoo offered me 20% off a new one. Joke!!