Bluetooth connected, no data for Power and cadance

Been using my kickr V5 for a few year now(sept 2021), however in the last week it no longer transmits data information to Zwift, nor the Wahoo app. i have tried to do a hard reboot in the past to get it to work. The firmware is updated

Tried various troubleshooting but no success. Its currenting showing connected to zwift still no data. No data via PC bluetooth, no data via phone. Its really frustrating having to wait hards to sometimes get the data output running.

I need help sorting this out.

If you’re certain it is not paired to any other apps, and it fails when using the Wahoo app, then you need to talk to Wahoo support. Even if the trainer is beyond warranty, they may still help you.

Hi @Olumayowa_Bankole, welcome to the forums! This is Monica, from Zwift. I understand how important it is for you to resolve this issue with your Wahoo Kickr Core V5. After checking your account, I was able to see that you are experiencing a high volume of Bluetooth disconnection coming from your Wahoo trainer.

To address this, I want to let you know that Zwift can sometimes hold onto outdated information, like previously paired trainers or sensors. To reset your devices and game preferences, follow the steps below:

  1. Close Zwift.
  2. On your desktop, open Documents.
  3. Double-click Zwift.
  4. Delete knowndevices.xml and prefs.xml.
  5. Launch Zwift.
  6. Pair your devices.
  7. If necessary, select Ride and reset your in-game preferences.

Once you have completed the reset game preference please try also to follow the steps of the BLE and ANT+ Interference Troubleshooting Tips.

We’ll be waiting for your response, don’t hesitate and please let us know if you have any other questions for us!

Additionally, as @Paul_Southworth mentioned, if the issue persists in the Wahoo App the issue might be related to a hardware issue.

Have a great day!

Hello Monica,

I’ve tried all the steps mentioned above as I’ve seen it in an earlier posts, same results. It didn’t work. So also with Wahoo app too.

Thank you.

Hi @Olumayowa_Bankole

Thanks for your response! Jose here from Zwift.

Thank you for bringing this situation to our attention. We are sorry to hear that the issue is ongoing. Since the problem also affects your trainer’s application, we recommend that you reach out to Wahoo. It seems to be a hardware-related issue.

Hi, @Olumayowa_Bankole

I have same issue since yesterday mines a V5 and connects but no data. I’ve raised a ticket with wahoo

Have same V5. Had it same 2021. Raise a ticket with wahoo too, unfortunately, it’s out of warranty.

I’ve managed to work out it’s the optical sensor that the LED has broken. Hoping to source one and replace it

UK? https://www.theturbotrainerdoctor.com/

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Cheers for this Paul. Yes UK.

Where is this found on the V5?

You have to take it apart and remove the fly wheel. It’s behind there, it’s a plug in PCB, I’ve attached a couple of pics, I figured if Wahoo aren’t going to help I will at least try. Nothing lost if it doesn’t work as it’s out of warranty. Wahoo offered me 20% off a new one. Joke!!