So, I’ve been away for a while. I have to admit my disappointment and frustration with Zwift increases by the day - and had I not invested so much sweat and time reaching the place I am (in terms of Zwift) - I would have terminated my account (which is still an option…) I am still suffering the usual issues Zwift is bestowing upon us (for those interested - just browse the forms; some issue I’ve brought up are three years ago are still here…), with some additions.
The latest issue (for the past two updates or so…) is HR BLE disconnect (and re-connect, and disconnects, etc…). Mind you - not a total disconnect, just HR BLE disconnect. My trainer, using the same BLE USB dongle, works without a hitch.
My system (Win10 based) is fully updated: latest everything. My network link is flawless (and the sky is clear.) I’ve also tested the HR connection with a third-party app on the same PC, only to experience ZERO issues. My system’s event log for the period in question is clean, showing nothing related. I’ve replaced my GARMIN HRM-Dual unit with Polar H7 - same issue (did I mention I made sure the sensor’s batteries are new and full?)
I have also experimented with BLE via the companion, only to experience similar disconnects.
I think I also gave ANT+ a try - also to experience similar disconnects (only using the GARMIN HRM - the H7 is BLE only.)
Its been recommended I re-install Zwift. I always found this “workaround” to be non-tecnical in nature, and I do not believe in magic.
Also, apparently, Zwift no longer provides direct support: mailing support, although I did indicated I am not interested in anything but their support department, I was contacted by an “ambassador”. As much as I appreciate peer help (why would I bring it here unless I did…), it soon became obvious Zwift does not provide it’s ambassadors with the information I submit… and that the bottom line is “reinstall Zwift”.
Although I do appreciate the time and effort that individual put trying to help, I would have assumed Zwift would have made it clear this is not a “solution” or even an acceptable “workaround” (how about re-installing Windows? Moving to another computer altogether?)
Also, moving away from direct support model to pear-only is something all Zwift subscribers need to be aware of, and is of great concern to me as a paying client.
- Does anyone know how does one get in touch with Zwift support department directly?
- Any ideas wrt the HR disconnects? Similar events?