Black screenshots at the end of the ride [February 2024] [Android]

Known Issues
21

Yeah I’ve just gone back to running it on my laptop :frowning:

22

I have the same issue on my S24, screenshots will be saved black local on the device nevertheless…
Wow, so this issue hasn’t been resolved in YEARS it seems! :+1:

1 Like
23

Same issue on my new S10 tablet. Any update on this?

1 Like
24

January 2026, having the same issue on s23 ultra. Issue is still not fixed. Workaround does not work.

Terrible service so far…

1 Like
25

Hello @Konstantin_Dudura , welcome to Zwift Forums! The remainder of this issue is specific to a chipset used only in a few regions on a few models of Samsung devices. It’s still being tracked for a fix by our engineers at Zwift HQ.

Regarding the workaround not working for you, we may be able to help out if you can provide more details about what you are seeing. You can also write in to Support for more direct assistance. I want to clarify that disabling HUD via the action bar during your activity will not affect this issue. HUD-less screenshots will still appear black in the Save Ride screen until the workaround is applied. You’ll need to select the green icon in the top right of a screenshot image’s thumbnail within the Save Ride screen to disable the screenshot HUD and remove the black/blank overlay.

1 Like
26

Thanks for persisting with this. I’m on an S24+ and have been experiencing it for months. Very keen for a fix. Good luck!

27

Forget about it… There are so many bugs that are not fixed for YEARS or EVER if you search this forum! They just don’t care, instead keep building elevators and new socks…
Every Chinese 1$ game engine can render a screenshot, as if eg. the european Samsung Product Line is rare or of unheard foreign chipset…

28

I have a new samsung tab s10 FE bought in January 2026 but also facing the black screenshots at the end of the ride. I see you speaking more then 2 years about un update.. Whats the status at the moment?

2 Likes
29

So, I was running it on the Samsung S9 Fe+ tablet until two weeks ago - screenshots were perfect. Now on the S10 Fe+, blank/black images. Have only just seen the workaround, but seriously not cool.

I’ve uninstalled and reinstalled Zwift on tablet and Companion App on phone, and still not sorted.

1 Like