Hi, Just got myself a new mobile, samsung S24 - and i encounter issues with zwift. automatic screenshots @the end of a ride are always showing black images as fare as the data fields are included. When i switch off the data fields by clicking on the upper right picto, imaga appears but without any…

Welcome to the forums, @Gregory_Rasschaert ! Thanks for flagging this. I appreciate the time invested in trying to get this resolved. While we review it, I suggest using the previous workaround you already found. At the end of the activity, when you see the black screenshots, please click the green …

I have the same problem. Ive been advised its a known bug and to look out for an update when it will be fixed

[Screenshot_20240714_114327_Strava] Anu updates for a fix to this?

Hi Ive suddenly started getting black photos on strava from my uploads any idea how to fix this? Nothing has changed in my setup. Im using a Galaxy A55s casting to a chromecast on a tv which ive always used. Its really annoying :expressionless:

Hi @Michael_Robson ! Welcome back to the Forums, this is Norman from Zwift. Sorry to hear about this issue. This sounds a lot like a known issue we’re working on, it affects Android phones. Does the image look like this? Try and tap the green graph to remove the HUD from the affected image, that sho…

greetings, I can’t find an answer on the forum!, please, I’m not saving my activity on Garmin, if it’s connected, also save black photos in the gallery and Strava, see attachment, please help I drive via Android Samsung S24

The black screenshots issue: [image] Black screenshots at the end of the ride [February 2024] [Android] Known Issues Hello all, There is a known issue on some Android devices, where HUD-enabled screenshots appear black when uploading to Zwift activity feed or Strava. Zwi…

Thanks Paul for the advice, it didn’t help unfortunately, I pressed the HUD icon in the upper right corner, but it still saved “black photo”, (attachment) when will you fix that bug, in the software??? Romeo M. ▶ (attachments)

I don’t work for Zwift so I don’t know when it will be fixed. Perhaps you will get a reply from @Rowdy

Black screenshots at the end of the ride [February 2024] [Android]

Known Issues

mark_warner (mark) July 14, 2024, 1:45am 4

Anu updates for a fix to this?

Black photos on strava uploads

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Black screenshots at the end of the ride [February 2024] [Android]

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