(I tried to attach screenshots, upload them elsewhere etc but I am not allowed to post images or links so it’s difficult to illustrate the issue).
Due to long term illness and major surgery, I have struggled to get back into training. I am now trying for the 4th time this year.
Each time I have been unable to get HR data from Apple Watch to show in Zwift.
I run Zwift on my iPad Pro 11 and the Companion app on my iPhone XS. I have the Apple Watch 4th generation with LTE.
I have no problems with my watch in any other situation.
What happens is that the Zwift app sometimes finds the watch, sometimes not. Sometimes it pairs, sometimes not.
Regardless I get 0 HR data.
Today Zwift found the watch after a few reboots, but even when it paired it said «NO SIGNAL» or just showed 0 pulse. The watch itself says «Unpaired».
I use the HRM on my watch daily for health purposes, and have never had issues with it.
I have read all guides I can find but nothing seems to help. I have no idea how to proceed.
I really would like to avoid having to buy a separate HRM strap when I have a $500 gadget which is supposed to do the job.
My trainer is the Tacx Neo.