For the 2nd time in two months, a few days past an upgrade, my program fails to launch.
This is on my Windows 11 laptop (which has worked fine for two seasons). I have a Samsung pad, but apparently Zwift doesn’t support it.
In December, I reported the issue and sent the requested logs. A week or so later, it started working (I tried opening the program, randomly and it went into an update, and started working. A few weeks later, Support emailed me and asked if they could help. Uh. No, not now.
Yesterday, I contacted support again, and they responded with a series of steps but with no success:
-I did not need any update to my driver or Windows.
-I deleted the folders as directed.
-I deleted then reinstalled the program
One odd thing - even though I deleted the program and all associate files, on reinstall, it still pre-populated my email address and initials (top right of the start screen).
I did have to put in my password.
- I attached the new log files.
I sent that to Support this AM, no reply yet.
Riding on the weekend gives me the most time, I lost yesterday and not it looks like today will also be lost.