ZwiftPower Profile not updating correctly

Bugs and Support
1

Hi, I deleted several individual race activities directly in Zwift (via Zwift Companion) mid December. These activities were completed while my trainer was faulty and over-reading power, and they were deleted on the advice of Zwift Support so that my category reflects valid data.

The deleted races are still appearing in my ZwiftPower profile and affecting my category. I’ve emailed ZwiftPower Support twice asking for a forced resync of my ZwiftPower profile, but nothing to date has happened. My name in ZwiftPower is also not a direct copy of my name in Zwift even when I ‘refresh profile’, so something is definitely not quite right.

Any help greatly appreciated.

2

Deleting activities has no effect on your power curve. I don’t know why they would tell you to do that. Only Zwift staff can make those changes. Don’t keep emailing them. Most of their staff are on a holiday break so it will probably take more time.

3

Hi @Kasey_Bowden_GXY_TTT Welcome to the forums!

This is Haziel from the Zwift Support Team. I completely understand how important it is to have your racing score and category corrected.

I’ve sent you an email, which should be arriving in your inbox shortly. When you have a moment, please check your inbox.

4

Hi Haziel, yay! Thank you. I have received and responded to your email.

Cheers

Kasey