Zwift Ride Controller always skips first workout interval

Bugs and Support
1

I set up my new Zwift Ride on Friday.

So far so good, except… each time I try a workout as soon as I start it automatically skips the first interval.

My coach set up a sprint training for me, interval 1 is 30 minutes at 205w, interval 2 is 975w for 5 seconds.

As soon as I click ‘start workout’ and sit back in the saddle Zwift starts telling me to ride 975w for 5 seconds. The first interval had been skipped.

Quit and reloaded several times, the result was the same.

I made sure I wasn’t pressing any buttons.

Any idea what is happening?

2

Hi @James_Cavell_Amsterd

Shuji at Zwift HQ here. I looked at your server log history and see your Zwift Ride controllers are still on the factory firmware version 1.0.0.. Please update to the latest version 1.2.0. Here’s how. That should improve any button functionality, but may not address the workout interval skipping.

I see you’re a very experienced Zwifter. Is this workout file one you’ve used before, or one that’s new to you? I suspect the way the custom workout file is built might be the issue. There are some things to know about those workouts we’d like you and your coach to review in this support article and also this one.