Zwift launcher for PC v1.1.1 not remembering password for second account [January 2022]

Hi all,
Is it only my issue, that the new launcher can’t remember passwords. It is quite annoying if I use two accounts (with my son).
And is it somehow possible to have the remember me box unchecked by default?
Thank you!

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Hi @Pavel_Brejcha welcome to Zwift forums

Thanks for flagging this up to us. I’ve split your comment into its own thread.

We are investigating, and looking to bring back the ease of login for households with more than one account.

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I also encountered this issue on Windows 10, it appears to stem from the Zwift Launcher not having access to the Edge browser password manager. If you right click on the password field and select “Show all saved passwords” an Edge window comes up with an “ERR_INVALID_URL” for the local settings page of “edge://settings/passwords”.

Hope this helps and thanks for looking into the issue.

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Using your browser to remember passwords really isn’t a good idea. Much better it to use a separate password manager app, and then you can take your password easily across different devices.

Posting here to confirm that I have reproduced this issue on two separate computers. I encountered this on my primary computer so I took care to observe the update process on my secondary computer and record the process.

First I made sure that the old version of the launcher worked as expected, i.e. that autofill worked properly. Then I let Zwift update itself and it did in the same manner as on my primary computer (first the app updated, then a launcher update popped up). Once fully updated then the new launcher had lost my credentials (even if they were saved and properly autocompleted in the old launcher). I entered my username and password and selected Remember me, but when I go back through Change User then the username is properly autofilled but the password is not.

In my household my wife and I share a trainer and Zwift computer. So we routinely go back through Change User to switch between our Zwift accounts.

Thanks for the confirmations everyone. We’re aware and working on it.

In the meantime - please keep your Zwift password somewhere safe and enter it manually. We know it’s not ideal - we’re working to make it frictionless again.

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