Zwift Hub Setup Sticky Pedals & Burning Smell


I received my hub Friday. I’m fairly confident I have it setup probably. I can’t get the pedals to spin freely. I followed the steps to make sure the quick release isn’t too tight. I then removed the bike, removed the cassette, and reinserted to make sure that wasn’t too tight. It’s still a very sticky pedal. I also get a burning smell when I try to pedal. Any ideas what is going on?

Whoa. Can you post any pics?

Hi @Matthew_Heintz welcome to Zwift forums.

Shuji at Zwift HQ here. I see that you’re already in touch with my Support colleagues via email. Let’s continue the email conversation and I’ll close this forum thread.