Am experiencing major problems today with navigating the main menu page.
Starting up is fine, connecting to equipment is fine, but once I get to the main menu and try to navigate around, it suddenly freezes and crashes,
Happens most frequently when I try and scroll left or right on one of the strips of events/ rides etc
Post some details about your equipment and you may get some suggestions. You could also contact support directly.
Hi @Kevin_Josling, Juan here from Zwift. Welcome to our community support in Forums.
Paul’s suggestion is spot on. The best way to move forward is to contact us to take a look at your account. The reason behind this is that there are many factors why you would experience freezing. The most common are the following.
If you have problems getting through the chatbot, please let me know here and we will contact you.