I have a MacBook Air with an M1 chip. The download of the software was okay. But after logging in, the window keeps closing. Have already installed and uninstalled several times and am slightly annoyed. Do you have a solution?
Welcome to the Zwift forums!
Sorry to hear that you’re having that issue. There are a couple of things that could be causing this. One, is it a work computer? If so, it could be that something has been installed on that computer that is keeping the Zwift application from opening. May have to reach out to your work IT and see if they can allow Zwift to run on the Macbook.
If it’s a personal computer, do you have an anti-virus program installed? As that can also keep the Zwift application from opening unless it has been whitelisted as a program that is ok to run on your computer.
If that is not the case, try running the Zwift application as “administrator” and see if that will work. If not, please follow the steps in this support article to fully uninstall/delete Zwift on your Macbook. After uninstalled/deleted, reboot the Mac, than head to this link > Download Zwift on iOS, MAC, PC, or Android Devices | Zwift to grab a fresh copy, install and see if it works then. If you’re still having issues, reach out to our support team and we can see what else could be going on that could be causing this issue.
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I’ve had issues with Bitdefender. It has gotten better (newer updates have improved things), but be aware the warning about antivirus software causing issues is actually common and real, especially if software monitors folders to protect against ransomware. You may need to disable some protection software when installing or running Zwift. I’d suggest contacting the offending software’s company (if that turns out to be issue) to notify them, as you may get a fix. In my case, Bitdefender has treated me VERY well as a patient and loyal customer, knowing there is an issue.
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Thanks for your prompt response. I’m running Zwift on a private computer! To have a look at my White List of the antivirus program seems to be a good hint. I will check that. That seems to be the fastest solution. Otherwise, I will follow the support article.
Regards,
Claudia
Thanks, as well! This will surely be a harder way to solve the problem. But it’s also worth trying.
Regards,
Claudia
I’m using Microsoft Defender on an M1 Mac with no issues and no changes to default settings. License is included with Microsoft 365.
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Thank you for pointing this out. I use Norton and the classic Mac software deliberately. Office 365 only at work.
Regards,
Claudia
I use an M1 Air and Trend Micro AV, and things work well for me.
I sent you an email. If your still needing assistance further, if you could reply to that email with the asked files, it would be appreciated.
Thanks
I’ll do that, need a little bit time! Sry
Claudia