Zwift activity not recorded

Hi guys, I did the ftp test this am following day 7 of the 4 week booster plan and the activity did not save or record my data. Followed all possible options to retrieve or upload but nothing. Zwift replies saying we are sorry … any ideas as we know how important data is for training and this would mean I’d have to do this again? Please help very annoyed subscriber here

It will have saved as a partial .fit file (it is recording to this file at all times). Check out the recovery guide here: https://zwiftinsider.com/retrieve-lost-ride/

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Hey there I tried that options gave a bunch of codes and errors so that also not accurate. Thanks looked and tried all options prior to asking here - cheers