Hey Zwift racers, riders, and ZwiftPower aficionados!
Some of you may have noticed that Zpoints are not seeming to work, and we’re aware of that issue.
Right now, we have some loose hypotheses as to why, and we think it’s affecting mostly newer accounts, though we’re not 100% certain.
We’re looking into it; our engineering team and I had a discussion today, so everyone that can get a fix for you is aware of it.
We’re also not sure if we can go back and reward those points retroactively in the event they weren’t being awarded during this time as opposed to just not showing. You may see some lost Zpoints, and I’m sorry if we’re not able to get those back into place for you.
A sincere and big thanks to those of you who reported it and to those of you who helped add your findings alongside the original reports.