Game freeze after 5 minutes, companion app seams to work but the screen ist frozen in Windows 10. I installed today the Update

Here the same problem (random freeze’es) for my 2 surface pro 4’s (i5 on Windows 10 and i7 on Windows 11). Both Zwift logs have entries: GL error GL_OUT_OF_MEMORY. Both Surface pro (Intel(R) HD Graphics 520) drivers are from 11-10-2018, version: 24.20.100.6299. The solution is too download the gfx…

Updated earlier on my Surface Pro 4. Since then, had multiple game freezes around 1min mark of riding while ride continued on Companion app on mobile. One instance of game freeze during launch on logging on screen. Updated Zwift app on both mobiles, short ~20min test on Poco F3 mobile worked fine. …

Are you running this video driver? It looks like that laptop has a 6th gen CPU… Intel® 6th Gen Processor Graphics - Windows* This download installs Intel® Graphics Driver 31.0.101.2115 for 6th-10th Gen Intel® Core™ Processor Graphics, and related Intel Atom®, Pentium®, and Celeron® pro…

Not sure, will check tomorrow, thanks. Was fine yesterday, but it’s ~10 years old and became my Zwift tablet when the touchscreen went temperamental ~2+ years ago for my better half. The charging socket also has been wonky for few years too, the port plug sometimes needs a wiggle to get the chargin…

Sounds similar to my issue posted in the update thread, except my freezes of game (but not companion app) were happening sooner, within ~1min of my avatar being in a world. My Surface Pro 4 runs Windows 10 too. What pc spec? What turbo and how are you pairing it to Zwift? Are you also running vi…

That’s three similar reports now including mine about game graphics freezing, but other parts of game continuing. Our Surface Pro 4 is the i5, so HD520 also apparently. Still need to look at it today and check driver, Paul posted link to a driver last night further up this thread.

Interessting I have a Windows surface 4 pro too I did a test, it happens without a connectio to my wahoo kicker. And it dosnt happen when i just watch others. Seams like it works in low quality graphic…but not yet sure, but it didnt happen for about 10 minits. (I just let the Games running withou…

Yep…it frozes directly when i Switch Back to high Resolution

[image] It dosnt work on the surface

Can you tell me which model of CPU is in your Surface? Check Windows System Information app.

Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026]

Known Issues

Paul_Southworth (Paul) February 11, 2026, 9:21pm 4

Are you running this video driver? It looks like that laptop has a 6th gen CPU…

Game Update v 1.107 [February 2026]

Workaround for Windows 10 System Freeze [February 2026]

Zwift freezes after ~50 minutes when running on Windows 10 Laptop with N4200 processor

Game Update v 1.108 [February 2026]

Game Update v 1.107 [February 2026]

Zwift Companion v 3.79 [February 2026]

Game Update v 1.107 [February 2026]

Game Update v 1.108 [February 2026]

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Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026]

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