White screen on app launch

Gerrie_Delport_ODZ · May 21, 2019, 12:42am

No this is my Attitude: At some point the minimum requirements will change, it will have to if Zwift keep on getting bigger and better.

Sorry if you did not like it, but at some point Zwift will need more powerful hardware to run the game.

That time may not be now or this year but it will come. Users are demanding better graphics and more realistic game play. All of this will put more strain on hardware.

Bradley_Kessel_APP · May 21, 2019, 1:17am

I had the same issue this morning
My MacBook isn’t able to update to Mojave but managed to update to high Sierra
It works fine now

Bradley_Kessel_APP · May 21, 2019, 1:20am

Update to High Sierra
It will work fine

Malcolm_Powers · May 21, 2019, 1:57am

FYI: on my MacOS 10.11 the Zwift launcher did begin last night by downloading an update from Zwift. I got the white screen from this point last night and every other time when I run Zwift since.

Lin_Alan · May 21, 2019, 2:42am

Your hardware might not allow you to upgrade to Mojave, but I suspect you can still upgrade from El Capitan to at least Sierra (10.12) if not High Sierra (10.13). I suggest you upgrade OSX and see if that solves your problems. After all, El Capitan (10.11) came out in 2015 (?) and Apple stopped supporting it last year (2018).

@Paul_Allen This thread should probably be merged w/the “Blank Screen” one.

dyesie · May 21, 2019, 5:08am

My system specs are the same as they were last week when everything worked fine ?

What have you done to make my system specs no longer sufficient & why didn’t you warn customers ?

Paul_Allen · May 21, 2019, 12:07pm

@Gerrie_Delport Does not work for Zwift and he never stated he did. Gerrie is a Watopia Wayfinder just like myself and @Daren. This is his own opinion and not that of Zwift’s and he did state that a couple of times.

I may be merging the thread with the “Blank Screen” thread as suggested by @Lin_Alan

Ride On!

Jack_Pathompol_Laoha · May 21, 2019, 12:41pm

I got the same problem with same script error pages. Tried reset the IE, but the error still occur…

I’m using Zwift on PC Win8.

Widespread_M.F_Panic · May 21, 2019, 12:46pm

Same for me. Not enough storage for Mojave. I was coming off Yosemite 10.10.5, but was able to update to High Sierra 10.13.6 (a smaller update) and Zwift now works fine.

John_McDowall1 · May 21, 2019, 1:09pm

I have updated to High Sierra, which is the highest OS system my Mac can cope with, and everything is now up and running.

Ross_McNary · May 21, 2019, 4:20pm

Same problem, running OS X 10.11. Couldn’t find the Zwiftapp link in the library folder to try the workaround mentioned above (maybe an update deleted it?) Can’t update OS X any more for my hardware and not really needing a new computer at the moment. Anyone know if Zwift is working on this or are we SOL?

M_atteo · May 21, 2019, 7:51pm

Z[quote=“Ross_McNary, post:51, topic:72021”]
Can’t update OS X any more for my hardware and not really needing a new computer at the moment
[/quote]
Same here.
It’s been quite a while now and no response. Frustrating.
They could at least make a statement

Lin_Alan · May 21, 2019, 9:56pm

What model and year Mac are you running?

Open a terminal. Then copy/paste the following:

cd ~/Library/Application\ Support/Zwift/

ZwiftApp should be there.

Ross_McNary · May 21, 2019, 11:38pm

Ok, got it. For anyone else troubleshooting (or hopefully Zwift staff lurking and looking for solutions) the problem seems to be with the auto update that runs before Zwiftapp launches. If you can open from Zwiftapp you can save an alias on your dock bypassing the auto-updating Zwift

Shawn_Hime · May 22, 2019, 8:40pm

I was having the same white screen issue. FWIW, I was on El Capitan and updated to High Sierra. After the update, my Zwift works again.

Ian_Sherman · May 30, 2019, 4:07pm

It’s probably academic now but I (reluctantly) updated to Sierra and Zwift worked.

I have since received an email from Zwift to say that they “rolled back the update that caused this error. You should be good to go for now.”

Hopefully everyone is now back to normal, but if not suggest you contact Zwift Support.

E_Garibay · January 18, 2020, 10:17pm

I used a different browser. It worked and allowed me to upgrade.

Ryan_Hicks_RO · September 16, 2021, 10:22pm

Old thread, same problem…

Yesterday the Zwift app updated to 1.0.80953 (with launcher 1.0.25) and ran fine.
Today launcher is an empty white screen… haven’t found a workaround yet.

MacOs 10.14.6 “Mojave”

edit: Zwift eventually started after several additional attempts

Daniel_Reardon · September 17, 2021, 5:01am

Same issue for me. Worked yesterday and now just a white screen on startup. Downloaded and installed again but no change.

Daniel_Reardon · September 17, 2021, 5:18am

I restarted my computer and was able to start Zwift. However it crashed suddenly after 5 minutes of riding, and now I can’t connect any sensors. This has never happened before - it must be associated with a new update that was just installed.