Watt bike shifter problems

Hey, little help?

My shifters suddenly stopped working with Zwift and upon review of the forums I am investigating the situation that they’ve become unpaired from the ATOM - tried the troubleshooting to get them to pair again including changing batteries but they just will not pair.

The gearing still works on the watt bike app but I have to manually change them which is mad annoying. But this situation basically means I cant ‘just ride’ on zwift as I am stuck in 6th gear with no means to shift.

Watt bike are not responding to ticket requests, it’s been with them for over three weeks now with chasers sent and still no answers… anyone experience this and know of a resolve so I can start using zwift properly again?.

cheers