Hi, I did a workout on 9th November and during the workout my trainer had an error and recorded an unrealistic power (1200W+). I have deleted the activity from my account but the power in error is still showing up as my best 5 second power even though I’ve deleted the activity.
Does anyone know how I can have this data removed? I’ve tried contacting Zwift on live chat but have had no reply.
Thanks in advance.
Hi @Bethany_McDermott, welcome to the forums!
If you are on a Mac or PC, you just delete the /documents/zwift/cp folder/directory and you get to start again on your PB’s shown.
I’ll see if I can find instructions for non-Mac/PC’s and update this post.
Edit: just found this
Same here. Zwift support is aware of the problem, but so far they offer no solution. 
Any reset of the best power data must be done by Zwift. Users have no way to control it any more.