I’ve been running on Zwift for years (for free, thank you 
). I hadn’t been on Zwift for a couple of weeks, but at the beginning of yesterday’s run, I received an email “Your Zwift Membership is Confirmed”. It appears it kicked off a trial, which leads into a monthly subscription. Is this a change which Zwift is implementing? Will I just be able to keep running after the trial? I don’t have any payment information on the platform.
Zwift just did an update to their payment system, running is supposed to stay free and not require a credit card. You may need to contact support and have them make sure your account merged to the new system correctly?
Hi @Bill_Flu
Welcome to the forums. This is Haziel from Zwift, and I want to provide you with information because you received an email titled “Your Zwift Membership is Confirmed” after running for free on Zwift for years.
Please rest assured that running on Zwift remains free, and there will be no charges as a result of this email. You can continue enjoying your runs without any concerns. The free trial email was sent in error due to a recent system change. We apologize for the inconvenience.
If you have any more questions or need help, please feel free to contact us. We’re here to support you! We value your feedback.
Ride On.