I am level 15 and till now i haven’t been granted a single bike frame or wheel.
Zwift support, please react and manually upgrade frames and wheels for my account.
You don’t get any frames or wheels automatically (except for the ones from the challenges including the Tron bike), they only unlock at certain levels after which you have to “buy” them in the Drop Shop.
The rewards at each level are listed at:
Bike and wheels get unlocked at different levels but you have to purchase them using your drop points. See:
Just beat me to it!
A race is a race is a race 
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