@_Troy, we both know what the answer would be. Even I do, believe it or not, rabid as I may seem. The poll would lean heavily in one direction for at least two reasons.
First, the save thing affects everyone, whereas not everyone is invested in racing, especially not the subscribers in the early parts of the customer life cycle (and weights got shifted in that direction this spring). But this is the race forum, so the people showing up here should be invested enough at least .
Second, a lot of people don’t see it yet, whereas the save thing is very tangible. That the race rules are completely whacky isn’t immediately obvious to everyone. You could deduce it, but generally it takes time, some first-hand experience of racing and a bit of thinking to realize. And there has been a big increase in subscribers on top of that, a lot of new, inexperienced and initially very content people.
It wasn’t obvious to me either at first. You just keep riding because you like Zwift. Mindless fun. You’re completely in your body, so to speak, which is very rewarding in your complex everyday life. You’re still positively overwhelmed by Zwift and you don’t think too much. I have been there too.
Somewhat later the initial “whoooaahh, I gotta tell everyone I know!” turns into “what’s wrong with my racing tactics/fitness profile?” or “if it wasn’t for people joining the wrong cat then everything would be fine, damn you sandbaggers, Zwift should ban the sandbaggers ruining my customer experience!”
And you’re still not getting it.
But then I’m thinking, what’s stopping them from fixing both? I’m also thinking that getting results-based categories in place requires some work. Numbers work and PowerPoint work mostly. And you shouldn’t hurry a release (you should just hurry to commit to the project). But enforcing categories and stopping the over-limits DQ’ing, the other two necessary ingredients for a race cat system that isn’t a complete joke, is likely an easier fix for them tech wise than to fix the save thing. So if only they were looking for low-hanging fruit…
They probably are looking for low-hanging fruit though. People always are, that’s human nature. It’s perhaps just not the fruit we subscribers see. It’s the internal fruit. The “whose low-hanging fruit do I pick to get promoted so I can get a higher salary and buy that bike?” kind of fruit. I have yet to meet a company where customer service and customer experience management played quarterback.