I’ve purchased my Zwift Ride bundle at the end of August 25 and now I have discovered the release of the new version with Kickr Core 2 at a lower price. Anyone else in the same situation? Do you suggest to ask for a refund (at least of the Core) and then to buy the new one? Is it worth? Unfortunately I don’t have the original box anymore. Or is Zwift offering any other kind of "compensation” in this cases? Thx
Contact support and ask for what you want. I think they have a plan for how to handle cases like that.
As Paul says contact zwift they have a plan
I bought my bundle in April, and my Kickr Core so far has worked flawlessly but still going to buy the updated version and I think I can reclaim a good amount of money back by selling the original core.
I’d be a bit “darn it!” too if a new version of anything came out after purchase.
I’ve contacted them, still waiting for a response. Thanks.
what features are you upgrading for?
FMO reasons…just have to have it! 
Pretty unlucky. I ordered the complete set exactly 10 days ago. If I package everything back up, return it, and order the new set, I will save 65 € and get the Core 2. Not sure if it is worth the effort
Did you contact support and ask what they are willing to do for you?
Nope. Guess I’ll give it a try
Busines days? That is strange, Wahoo is very responsive and has great customer service.
I’m surprised to hear Zwift didn’t do anything about a recently purchased trainer that they sold. That doesn’t sound normal. @shooj are you able to check on this? Is sending people directly to Wahoo the way this is intended to go now?
If I recall correctly, there might be a link inside the email (assuming you got an initial email saying they received your support request) that takes you to their online system, I would check that and see if a response has been posted or anything.
You are in the UK aren’t you?
I’m 90% sure it’s on the seller not the manufacturer to resolve the problem so if they fob you off trying to go to wahoo i would ask for return/refund from zwift. Obviously the manufacturer can help in some instances but if you are not getting a timely response i would be on at zwift customer support.
Interestingly my core that i’ve had for about 10 months has started to have more problem with power/cadence pairing. pairs then no signal. Resistance seems to pair ok along with my other sensors but it’s becoming more frequent. i can always resolve it by power cycling trainer/pc etc but it’s a bit annoying
Contacted, they have offered 200 Euros refund, I accepted. I must admit, great Customer Service.