This is my first post, and it’s about a problem
I have had the SB20 for 2 weeks. Up until now everything has been fine
Today, without doing anything, after 10 minutes of cycling, the bike has started increasing resistance to the maximum level.
I disconnected the bike from the power, and started again. After 2-3 mins, the bike starting doing the same. Even though I was pressing the other buttons, I could not change the resistance from the top, it was stuck at the max resistance.
I disconnected the bike from the power again. After 5 mins, the bike started increasing resistance. I pressed buttons to stopped and I stopped it eventually, however the bike was moving to the other extreme, to the minimum resistance.
I believe the problem was with the right buttons, as I disconnected the right cable, and I could run the bike without any issues. When I connected the right cable back, the gears started changing again, getting harder.
I have tried everything Stagesbike suggest on their website (troubleshooting) regarding 100% resistance:
- power cycle the bike
- reset user settings on the bike
- re-program firmware to the bike
- functionality check
and the problem still persists
I have tried the “functionality check”. I find problems with step 7: when I press the right-side #2 button 10 times there is no difference to the resistance.
The bike is new and I’m a bit surprised with this failure.
Because it is a quite expensive piece of kit, I’m panicking. Totally unexpected
I would really appreciate your support. (I tried ringing their customer service but no success, I only got to the answer machine)