Hey all - I spliced off some reports of crashes when loading Makuri Islands into this thread. Are all of you using Windows to run the Zwift game app? If no - please tell us what platform you use.
It also sounds like the crash happens once you select Makuri Islands and that world begins to load, but your avatar never spawns there, please confirm?
If that’s the case - the game logs for that session never uploads to Zwift servers, so I’m going to ask that you email us the ones on your computer. This is how to find your game logs.
If the crash happened in the past 24 hours, it might also be useful to retrieve your Windows System crash logs. These tell us when and why Windows shut down the Zwift app. Here is how to find those crash logs.
Once you have the game logs and crash logs, please contact Support and let the AI bot know that you want to email log files to us. This will get you to the right human quicker. Thanks, everyone.