I wanted to provide you all with an update as well as a single thread to respond to the various threads you’ve all been diligently updating regarding your missing data.
For those of you still seeing your data is incomplete or inaccurate, please do not start a new thread. Instead, look for the existing thread that most closely matches the issue you’re seeing. This helps us to keep all the information from your reports in just a few places and helps us not to miss any details.
Here is where we stand on the missing live data issue at this time:
- We are aware of the fact that certain races - noticeably WTRL events - are not showing live data, and there seems to be no rhyme or reason as to who shows and who doesn’t.
- At this time, we have more than enough information to be confident in the sample events we need to look at in order to start looking for solutions. Thank you for your reporting; you all come through swiftly and accurately when it comes to helping us find issues.
- There is no timeline as of yet that I can provide you to let you know when you might expect to see your data properly reflected. It also may not all be recoverable, though I know that’s not a great scenario so we’ll do our best to have it all show; I can make no guarantees on this, though.
- We are not able to manually fix missing data, as that is both too time consuming for us to do given the size of our ZwiftPower team and will potentially exacerbate the issue further, creating more unforeseen complications.
If you’ve recently written to us at firstname.lastname@example.org, thanks! I’m going through that inbox personally and will do my best to make sure we get all the information and respond to every one of you in a timely manner. As I mentioned, we are a small team doing the ZwiftPower work right now, so there is some delay with those emails.
Keep your eyes on this thread, as I’ll do my best to post updates as necessary. Again, I don’t have a timeline, and we understand this is an important aspect of racing on Zwift and using ZwiftPower.
Thanks everyone for your understanding and patience.