loading the app

(Travis Burrows) #1

I’ve just signed up with Zwift and ridden three or four times with it.  WITHOUT FAIL, every time I try to start the app on my computer to ride there is an issue causing me to lose 15 to 30 minutes to get it fixed and or running.  WHY?


(Crystal Haggard ZHQ) #2

Hi Travis - Could you elaborate on what issue or types of issues you’re experiencing?  With a little more information we can offer you troubleshooting advice and help smooth out the experience.  You can also open a support ticket which is a great place for us to gather your computer information and your log files to help diagnose what the issue may be.