Hi, I got a new laptop with Intel Core7 155H which is a 14 generation chip. But, it doesn’t look like Zwift is recognizing the new rebranded Intel names. Hence, I don’t have the Video Capture option. Any plans from Zwift to fix this?
Thanks,
Shaun
Hi @Shaun_Solhjou Welcome to the Forums! I’m Norman, shame to hear that you don’t have the Video Screenshots feature just yet.
Based on the information we have at hand, this is the list of compatible CPUs for Video Screenshots:
- Intel Core i3 (10th Generation and newer)
- Intel Core i5 (9th Generation and newer)
- Intel Core i7 (9th Generation and newer)
- Intel Core i9 (9th Generation and newer)
- AMD Ryzen 5
- AMD Ryzen 7
- AMD Ryzen 9
Because this is a gradual rollout, it might take a while for every device to have the feature even if it’s listed above.
I understand your concern though and while I can’t confirm that the reason for the Video Screenshots feature is missing from your device is the one you described, I think it’s worth investigating.
Would you like to open a support ticket with us? That way, our Tech Team will have the chance to take a look at your case.
Ride On.
Hi Norman,
Thanks for reaching out to me.
I have been using Zwift for 6 or 7 years and am a very happy user. I never had to open a support ticket before until this issue came up.
It looks as if the Zwift software is not recognizing the new rebranded Intel chip nomenclature like 155H as being a 14th generation chip. Can you please check with the IT department to see if 155H is on their list?
Thanks again,
Shaun
Pretty sure you are right about this. It should be supported but isn’t due to the naming change.
Same with the new Ryzen AI chipsets by the looks of things the HX370 is somewhat more powerful than a 10th gen i3 yet no video?