Incorrect result due to faulty trainer

Racing
1

Hi there,

I have a rider on my team (ID 1053143) that had an issue with her trainer:

She bought a refurbished TACX 2 NEO but didnt realize its firmware wasn’t properly updated, which caused her to get an over estimated power during a race.

This caused het to become an “almost B” when she’s actually pulling D numbers.

I’d please like to know if it’s possibly to delete the inacurate result so she can be correctly classified.
Thanks in advance for your help.

2

Please ask her to email zwiftpower@zwift.com and they should be able to help.

2 Likes
3

Thank you!

4

Does the Zwiftpower team then also work on Category Enforcement issues when things like this arise?

5

Yes - I have a weekly training session with them.

1 Like