how Zwift updates affects my training


(Julio Alvarez) #1

 I realize that updates are important to solve problems and improve Zwift skills but is a big problem for people that hasn’t enough free time  for training.

A lot of people like me decided to use Zwift or another training plattform to take profit the short time available and it is very frustating when I  run the  program and an update is bloking the app. I have a fast Internet Connection but after 30 minuts the update is still running.

 Could be is a problem about Zwift server performance that needs cover all updates simultaneously?

Would It be possible to send a previous announcement to all customers to prevent it?

It is like a lottery every time that I open the Zwift app  because I never know if Zwift will run or not.

 

Regards.


(Bastiaan Gaillard [HIK - C]) #2

Hi Julio,

Most of the time I check this forum or the group on Facebook. When an update is available you will read it there.

Then, in case I have missed the update news… Moest of the time I start my computer running Zwift and start the application. Then I will change clothes and put on my cycling stuff. In the mean time the update has finished in 99% of the cases before I am getting on the bike.


(Duane Gran [Vision]) #3

The good news is that Zwift is currently testing deferred updates on the iPad/iPhone platform.  This makes it possible to ride now and update later.  They indicate that this functionality is planned for the desktop app as well.  I wouldn’t be surprised if some updates are mandatory but I think this situation will improve over time.


(Julio Alvarez) #4

Bastiaan/Duane,

 

Thanks for your response. Finally yesterday I spent more than one hour  updating software on my PC and I should cancel my training. Today I updated the Zwift app on my laptop and I spent only 10 minutes. Could be the main reason was performance server issue  due  massive updates.

I hope in the future the option “ride now and update later” will be a must, at the moment a will follow the Bastiaan advice and will start computer first and dress after.

Best regards.


(Bastiaan Gaillard [HIK - C]) #5

Hi Julio,

On Windows, when you launch Zwift from the default icon, it will place the ZwiftLaunch applet icon in the System Tray. Right-clicking on that icon in the System Tray will open a menu of options.

If you don’t want to update at a certain moment make sure your options have the “Auto Update” un_selected_. If the option is _not _selected, your version of Zwift will not automatically update for you when you launch it. 


(Julio Alvarez) #6

Great, awesome.

Many thanks Bastiaan.

 

Regards.

 

 


(Mark Hewitt) #7

I don’t have a particularly fast computer nor particularly fast internet (10mbps or so) and yet I’ve never had a Zwift update which has taken more than 4-5 minutes tops. So there’s something wrong if it’s taking half an hour.

 

As said deferred updates are being trialed as this is a big issue for a lot of people 


(The Penski) #8

Some MMOs got around this issue by having a set patch day - released at the same day every time.

Another technique they use is to pre-release the patch and not have it mandatory until a set time.

Personally the patch has never taken long for me to download, never more than 4-5 mins, I am always careful to turn on the PC and check for updates before an important session/race.


(... david (aka "setuid")) #9

You could just disable the auto-update check, and only update manually, when you are done with your ride/training.

If your updates are freezing, or taking a very long time, there’s a KB article I wrote that directly addresses that:

Zwift crashes, is stuck on “Updating” or freezes. How do I fix it?

 

Zwift hanging on updating

The last thing you want to see when you’re about to ride is to launch the Zwift desktop application, see it find an update and start updating, and then it just… hang, or fail to complete the update process altogether.

Now you can’t update _and _you can’t ride on Zwift. NOooOOOOoooooo!!!

But there is a way to solve it: a complete clean removal and reinstall of Zwift. It’s a quick, painless process and will fix the update issues you’re seeing. 

Here’s how: 

  1. First, use your operating system’s method of uninstalling an application.
  2. In Windows: Go to Control Panel and choose “Add Remove Programs” option. Find Zwift in the list. Right-click it and choose “Uninstall” from the pop-up menu.
  3. On Mac: Use Cmd+Shift+A to open the Applications folder. Look for Zwift in that folder (probably near the bottom). Select the Zwift icon and drag it straight on top of the Trash icon on your Dock, then empty the trash (Cmd+Shift+Delete) is enough to uninstall it.
  4. After uninstalling the Zwift application, you will still have two (2) directories left behind that need to be moved out of the way or removed entirely. If you don’t care to keep the data around, delete them. If you care about your data, just rename them. These are:
  • \Downloads\Zwift (this is a cache of the Zwift installer data)
  • \Documents\Zwift (this is where your actual ride data, workouts, previous history and logs are kept. You probably want to keep this.)
  • On Mac, there is a third folder you need to purge. To do this, follow these steps:
    1. Open up Finder
    2. Hold the “Option” key on your keyboard and click on Go → Library
    3. Open the “Application Support” directory
    4. Right click on the Zwift directory you see there and drag it to the Trash icon on your Dock
    5. Re-run the Zwift installer again
  1. Download a fresh, clean copy of the ZwiftSetup from the main Zwift website. Even if you have an installer already downloaded from a few days ago or even last week or older, don’t use it; download a fresh copy of the installer and use it to install clean from that copy.
  1. Now proceed to install Zwift as you would normally on your machine.

Launching Zwift after the installer has finshed its setup and update should give you the latest verison + auto-update enabled and you’ll be riding in no time, without any hangs or other issues preventing you from riding on the course.