Help! Incorrect date of birth on my profile

General Discussion
1

I am a new user and have managed to enter an incorrect date of birth on my profile (Apple TV remote issues). I understand that I need to contact Zwift to amend it but the contact email and chat buttons just leave me going around in circles. I have tried support@zwift.com but got an automated reply saying that this email address is no longer being used. How do I contact Zwift to have this changed?

2

Try here: Contact Us - Official Zwift Support | Zwift

3

Go through the support section of the site, go through the chatbot, say it’s suggested articles don’t help, and then it’ll eventually give you an option to email support.

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4

Thank you, but these are the options I have already spent a considerable amount of time trying to use. There doesn’t seem to be a way of by passing the ‘stock’ answers.

5

Thanks, I’ll try this. I wonder how long it will take…

6

Thank you Steve. I eventually got to send an email. I hope they are swift to reply. :slight_smile:

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7

They won’t be swift to reply, I’m afraid, because they’re super-busy. But they will get to you, so you’ll need to be patient.

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