Family and Child Plan Request

We’re paying for two accounts and finding it hard to justify. So, we’re going to take a look at the alternatives this afternoon as well. A family plan would be a much fairer way of billing. At the moment, support aren’t even answering emails etc so it doesn’t seem like good value for money. Shame really, but I’m pretty careful who I give my money to, and in my experience companies don’t change if you keep paying them.

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I’ll add my vote here your family subscription. My gf won’t pay full subscription for Zwift, but at a discount she is more likely to (or I will for her).

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+1 My wife would more likely use Zwift if it wasn’t 2x my fee.

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Biking or running? I ask because Running is Free.

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I would pay extra for my wife to ride but not a full price because she is a casual rider. I just signed up my 14 yo for the free account. I hope it does not take too long for them to get back to me.

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I’m in exactly the same boat, and I think this is a pretty common scenario. A household has one serious rider who buys a smart trainer and subscribes to Zwift. Others in the house are curious, and might use it casually (2-5 times/month) but not enough to justify a second or even third account at $15/pop.

I would happily pay $5/mo. for an add-on account for my wife but $15 seems excessive given that she’s just not going to use it much. It seems to me that Zwift is missing an opportunity to sell additional accounts at a discounted rate to people like my wife who otherwise will not subscribe at all. Going forward, my wife is probably just going to use my login, I’ll just have to deal with the mixing of rider data, and Zwift won’t see any additional revenue.

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She can have her own account and they allow up to 25km per month I think for free, it’s not much but if she is only going to use it once or twice a month it would be fine.

18 months later…and still no family plan? Looking into a “groovy” alternative with an actual family plan…could it be time to say goodbye to the big Z?

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In the latest zwiftcast Steve Beckett, Zwift’s Chief Marketing Officer, said if he were asked 6 months ago he would have thought a family plan would be out by about now but covid-19 has gotten in the way.

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The irony being the last month or so is exactly when it would have been most useful and appreciated.

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+1 family account please

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+1 family account!

All that is happening is I am sharing the app with my wife and its throwing the data off.

There is no way we are going to buy two separate accounts, clumsily handle the passwords and log out/in each time. Let us have profiles please. If you are worried about illegal account sharing, perhaps only allow 1 usage at a time or something?

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We are three family members using a Wahoo smart trainer.

After holding out to see if the cost model will be adjusted I had to take a decision now purely based on affordability and sad to say we will not be continuing with Zwift.

Best wishes.

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Do you get the feeling that a dead horse is being beaten? It doesn’t look like Zwift is going to listen to their customers and I don’t blame anyone for looking elsewhere.

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