I’m willing to accept that masking athlete height and weight may be a good thing, especially from the point of view of reducing eating disorders.
However, you are aware that some riders manipulate their weight. You said that:
We encourage community racers to report suspected cheating (as well as harassment) offline , rather than making public accusations. Our Customer Support agents have all the tools to look at egregious changes in weight and make informed decisions if someone is “weight doping” or not. This process maintains privacy for all parties and that’s why we’ve been doing it this way since last September.
CS agents are busy. They have to handle a number of other game issues. Do they have guidelines on how much variation is normal? Do they have the time to peruse someone’s profile and racing history? How often do they take action? Are they assisted by algorithmic detection? How effective are the algorithms?
Zwift doesn’t really have a history of being prompt to address this concern, and several other racing concerns like enforcing category boundaries. There are many relatively minor bugs that have been present for some time and not fixed. This is obvious, but I think it needs to be re-stated: the community is skeptical that Zwift is able and willing to consistently enforce reasonable weight and height inputs. We also won’t know if you are doing this, unless some of us are willing to test the system by manipulating our own inputs - and I am not, for the record.
I’m willing to accept that you are policing the pro Zwift races, but there’s a problem further down the ranks that is markedly impairing the experience for a lot of amateurs.