Can't connect BLE heartrate monitor

(Bjarne Strand-Henriksen) #1

Hi :slight_smile:

I can not connect my Suunto smart band via Android new mobile link. Updated to v1.5. My phone connects with Zwift, but it cant find my heartrate monitor.

Thanks :slight_smile:


(Jon Mayfield) #2

Sorry to hear that Bjarne, could it be the HR strap is already paired to the phone for some other application?

Also, is this the device you have?

(Bjarne Strand-Henriksen) #3

Hi Jon :slight_smile:

Yes, it is paired to several apps on my phone. Do I need to disconnent it from all apps? Yes Jon, I have a Suunto just like that.

(Vladimir Baus) #4

Hey guys,


Firs off, sorry to resurrect a relatively old thread, but I am experiencing the same problem a Bjarne here, or similar at least. As far as I can tell I don’t have my Suunto Smart Sensor or my Suunto Bike Sensor connected to anything (other than my watch, but the watch is not in use). I can discover both of the sensors, but neither is visible in the PC application, even though there is a BT connection between the PC and the phone.

Any help would be greatly appreciated!


(Bjarne Strand-Henriksen) #5

Hi Vladimir.
I’m not sure, but i think it startet working when I disconnectet the phone from the computer. Make your compiter “forget” your phone I fidled a bit before it start working. I think everyting goes to the wifi.

(Vladimir Baus) #6

Thanks for the reply and the tips Bjarne! I’ll look into it as soon as I get back from work!