cannot connect polar sensor to Zwift(ios ver.)


(Yuji Ogihara) #1

I have polar bluetooth sensor(heartrate,speed,cadence)but all sensor cannot connect zwift ios ver. although serching. Is polar sensor unavailable?


(Paul Allen) #2

Do you have Bluetooth enabled within the Zwift App.

Also, make sure that non of the devices are connected to any other app or device, Bluetooth can only connect to one thing at a time.


(Jason K) #3

We’re not aware of any issues specific to Polar devices, so as Paul said, check those areas first. You can also go through the troubleshooting steps outlined here: https://support.zwift.com/hc/en-us/articles/115000052906-I-can-t-pair-my-Bluetooth-devices?section=201145295