Zwift tacx neo bike bluetooth issue

I recently lost the bluetooth connection at zwift I have a tacx neo bike 2t plus. The connection drops and then I have to close zwift and then it works again. I also lost my entire training I have an ipad 6th generation. greetings Toon

Hi @Stony_Hoevi,

Welcome to the forums! Jose here from Zwift.

I’m sorry to hear that you’re experiencing Bluetooth disconnections.

Upon reviewing your account, I noticed some issues with BLE disconnections related to your sensors.

There’s no need to worry; I will provide you with a few steps to help resolve this issue so you can continue enjoying Zwift. Please follow the steps outlined in this article.

Additionally, I see that you’re running the latest game version, 1.82.0, which is excellent.

If the problem persists, I recommend reinstalling the game to establish a new connection with the sensors. You can find more information in this article.

If you need further assistance, please don’t hesitate to contact us at support@zwift.com.

Have a nice day!