I’ve bought a ZHub, with 12speed cassette directly on the shop; which does not fit to my bike.- I’m riding an Argon18 Gallium Shimano DI2 with Thru Axle fixation set up.
All the hardware was supplied and delivered by Zwift as per “supposed allround” compatibility.
Here is a resumé of the different facts:
1st and foremost, it is not possible to change the “quick release” / “Thru axle” adapter with the tools provided by zwift, as, the cassette in the 12s configuration comes “flat” with the adapter. Cassette needs to be removed first with a specifi tool (1st “lie” from Zwift" as no extra tool was supposedly needed).
the cassette came lose, but with an extra spacer in the bags. Even with some extra tightening of the cassette, it is still lose… and when adding the extra spacer on the inner part of the free hub body, the last speed touches the my bike frame.
The SunRace cassette from Zwift should be possible to tighten without that extra spacer, so something is faulty - I’d guess the cheap-o cassette. The extra supplied spacer is far too thick to achieve what you are trying to do, but a much thinner spacer (eg, 1mm) might do the trick. However that should not be necessary.
Some things you could try:
Install the Shimano cassette from your rear wheel on the trainer and see if that tightens properly. If it does then the SunRace cassette is probably at fault.
Buy a really thin spacer and try that with the SunRace cassette.
Ask Zwift to send you another trainer with a 12 speed cassette and see if it’s better.
Buy a genuine Shimano cassette for the trainer and ask Zwift to refund you the difference between a no-cassette trainer and what you bought. (Not sure if they will do this but maybe worth asking.)
You are not the first person to report difficulty removing the QR axle adapters when the trainer has a 12S cassette installed.
I’ve considered doing all your tryouts (not the 1mm spacer though), but was considering it should come from Zwift espcially the one where i’d need to purchase new parts… as, like you wrote, the hub should be compatible from no extra tools and accessories.
I have similar issue with Shimano12 Speed cassette on my Tacx Neo. The end nut is nearly flushed with the cassette which would have caused the frame dropout to be scratched by the cassette when rotated.
What I did was to get an alloy ring washer (1mm) and added it to the end of the nut screw. So it hung around the protusion area and causes a separation gap between the small gear and the bike frame without a scratch.
The other thing I did was adjust the Rear derailleur and bingo, no scratched frame.
i received this morning a proposition of either refund or replace from the Zwift support.
I’ve asked what is the root cause if my problem (replacing and getting the same problem wont change a thing). It would also be helpful for others that are experiencing the same issue that i do.
In that photo, the cassette appears to be sitting VERY far away from the flywheel. I’ve seen that before (I believe it was a Reddit post) when the whole freehub wasn’t seated correctly on the trainer. Assuming that’s not just an optical illusion, remove the bike, see if you can turn the cassette and push the whole assembly farther on. Sometimes the pawls get stuck and won’t allow the freehub to fully seat.