The phenotype email was configured to be triggered after completing the entire route, not just finishing at the KOM. Due to the confusion, we’re looking at options, but it’s a nice ride to take again if you have the time 
Yeah it was super-nice, you devil you! 
Admittedly, I haven’t been riding as much as I would like to be and took it easy on the ride and was wiped at the end of it. 
I got the empty email despite finishing the entire route…
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When did you receive the email, Simon?
I completed the baseline ride on 9/14 starting at 6:10 am central time. I completed the entire course through the banner and then a few more Kms. I received the empty phenotype email this morning at 8:46 am central.
Monitoring this thread for updates.
Thanks
I completed the Tuesday 9/13 8pm EST baseline ride, and received the empty email Thursday 9/15 at 2am.
We hope to have corrected emails out tomorrow. We’ll update this thread when we begin that process.
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Actually I finished it ok, I was mainly asking for folks who didn’t finish since we seemed to have a bunch of posts on it.
Also, I wasn’t mainly concerned about the initial mail, but more the unlocks and the final results comparison.
For example: If someone didn’t hit the finish line of the group ride for the baseline, but did finish all 3 efforts (i.e. they finished the baseline volcano KOM but didn’t hit the finish line). Does that person get the Canyon Aeroad paint unlock, and do they get the final comparison email and stats if they do all other rides? Or would you need to go back and re-do the baseline to get the custom paint job and end stats comparison email?
If they didn’t complete the route and are wanting the unlocks and comparison data, I would recommend they do the baseline again and complete the route. With that said, if their Zwift Academy progress tracker shows they completed the baseline ride, they should be covered.
Gotcha, thanks! I think in the cases people posted the tracker did not show it complete (but someone who ran into this case would have to confirm). So if the tracker isn’t showing complete they have to do the baseline again to get the final unlocks and final comparison it seems - even if they did complete all 3 efforts of the baseline ride.
Correct. They’ll need to complete the entire route.
Maybe, but then I missed it.
Suddenly now the baseline seems to be done for me in companion app and also when logging into mac application. Companion app still does not show my results for the segments but 13% completion.
Would you still recommend that I redo this if I want to see the comparison data and get the unlocks? No email for me yet.
On starting my first ZA workout yesterday, I found my FTP setting was incorrect (by about 100%), so the warmup was at close to my FTP. No idea how that happened, I’ve not adjusted the settings.
I think after this, it will be goodbye to Zwift.
Yes and my husband as well.
Aimed to go for Workout 1 this morning. Zwift applied updates but the app froze on my PC. Rebooted and logged back into Zwift. Tried to start the workout but by then I was 12 seconds late and it wouldn’t let me start 
So don’t be a second late people otherwise you won’t be let in!
Any update on these missing workouts??? Very frustrating
We hope to have corrected emails out tomorrow. We’ll update this thread when we begin that process.
Is this also the case for all of us who completed the entire route but received no email? (only segment times in companion app). Rode the baseline ride wednesday.
I redid the Baseline Ride today and it appears to have worked. Banding was turned off, which was the main thing as, for me, with the banding turned on my sprint was significantly slower.
Today my sprint was where I’d expect it to be, and the other two were marginally better than previously, but that’s probably because I was more used to the course and effort etc.
Today’s ride was in Zwift Companion under the Zwift Academy section straight away (along with details of the banded ride) and the times are correct.
Haven’t received the email yet. I wonder if my rider type may have changed because the sprint was much better today?
I’m glad I managed to redo it.