Workout Editor Crashes when Editing


(Nicholas Untch) #1

Recently Zwift has been crashing when I go to create and edit workouts in the built-in workout editor.  The program seems to work fine for about a minute or two and then completely shuts down without warning.  Upon logging back into Zwift, it states that there are no available routes to ride on and will not connect to any of the ANT sensors.  The only way to fix this issue is to completely restart the program again and login a second time.

Technical Specs:

  • Apple 5k 27-inch iMac
  • OS X El Capitan (latest build)
  • 4.0GHz quad-core intel Core i7 (SkyLake)
  • 16 GB 1867MHz DDR memory
  • 512GB SSD
  • AMD Radeon R9 M395X w/ 4GB GDDR5 memory

 


(Lindsay Ruppert) #2

I’m sorry to hear that Nicholas! 

This is something we haven’t encountered through our in-house testing. When it crashes, you should see an Apple report windown with a load of information about the crash in it. Can you please copy all the information from that report and submit it in a support ticket? http://bit.ly/ZwiftSupport

Please include ‘ATTN: Assign to QA Lindsay Ruppert’ at the beginning of your description. This will  ensure the ticket finds its way through our customer support queue more rapidly, and we will work on resolving this crash as quickly as possible.

Thanks, and ride on!