Virtufit TR500i Elite announced as Zwift compatible

Hello all,

I’m a recent member and still amazed with the Zwift world. I wanted to buy a smart treadmill but looks that A lot of people had the same idea than me. The choice wasn’t big but since I’m living in the Netherlands I acquired a Benelux local treadmill with great reviews. The site said it’s Zwift compatible but the only thing that it does, is to start the motor and nothing more, no reading. My avatar just stays there and no miles are being counted or nothing moves. I tried with other apps and I can even control treadmill. As I said, the reason was to buy a treadmill compatible and this one says and announce that is compatible with Zwift. Hope that someone can help. Best regards, José

You didn’t mention it so want to make sure… when you get to the pairing screen did you select the treadmill as a speed source before going to the world selection screen?

What is your setup? (PC, Mac, AppleTV, Bluetooth, ANT+, etc) this might help those of us in the forum troubleshoot a little better

Hi DKE,

Yes, I have 3 options: run speed, heart bit and cadence. I selected run speed, from the list choose the treadmill and pressed ok and run.

As soon I press the treadmill, the workout is started and the speed in the treadmill goes to 1,8 km/h. I assume there’s communication.

I’m using the an iPhone and a iPad for the testing, connected directly to the treadmill Bluetooth.

The treadmill should not start automatically after the pairing screen. When you are in the pairing screen with the treadmill listed as the speed source, if you turn the speed up on the treadmill is the value increasing on that screen?

Looking at Zwift I am not seeing that manufacturer/brand listed as a supported treadmill. You mention the website where you bought it mentioned it is Zwift compatible, can you post a link to the site and/or screen shot?
https://support.zwift.com/en_us/supported-running-hardware-SycvahzDB

Sure. The website is in Dutch.
URL: https://fitwinkel.nl/artikel/18283/virtufit-elite-tr-500i-loopband-2020-zwift-compatible.html

Screenshots:

Description:
Follow virtual routes on the online platform Zwift with avid runners from all over the world. Challenge each other and enjoy your treadmill even more together. Zwift offers you a wide choice of routes that you follow from the screen of your tablet or smartphone. You can walk alone, walk in a group, participate in competitions and apply training programs. Note: Zwift can only be used on the newer models of the TR-500i.

Not exactly sure, I’d recommend reaching out to the dealer you bought it from to confirm if your specific treadmill is considered “newer model” as listed below from their website:

Zwift

Follow virtual routes on the online platform Zwift with avid runners from all over the world. Challenge each other and enjoy your treadmill even more together. Zwift offers you a wide choice of routes that you follow from the screen of your tablet or smartphone. You can walk alone, walk in a group, participate in competitions and apply training programs.

Note: Zwift can only be used on the newer models of the TR-500i.

Thank you! I did that already and I’m waiting for an answer. Also contacted the manufacturer but the answer provided was not adding any clarification. Was simply “open Zwift, select Run Speed, and you should be able to select the treadmill”. I mentioned and added images of doing that process.

If they don’t answer, I’ll return the treadmill and order a treadmill part of the compatible list.

Hey José, ik weet niet of je nog eigenaar bent van deze loopband? Ik heb recent dezelfste gekocht van fitwinkel. In het begin had ik ook problemen met de bluetooth connectie met het gevolg dat mijn avatar bleef stil staan of hij op dezelfste snelheid bleef lopen terwijl ik deze veranderde op de loopband zelf. Dit lag niet aan de loopband, maar doordat ik de companion app gebruikt had om Zwift met de loopband te verbinden. In het pairingscherm kan je op het tandwieltje klikken en de connectie veranderen naar rechtstreeks verbinden met bluetooth. Dit heeft mijn probleem opgelost en nu blijft de bluetooth connectie stabiel en geen problemen meer met de avatar.