My Stage 4 Tour for all stage hasn’t synced correctly and recognized as a Tour Stage. - I rode to the top, carried on for approx 500m then turned around and rode back down. I got a finishing time when going through the finish banner. - I’ve found the file and managed to import manually to Garmin and the data is complete and correct.
On the companion app it just appears as the below with none of the metrics / graphs if I click on it.
Any clues as i’d rather not do that stage again! Thanks
I did the Alpe … I rode up the top, around the loop then coasted to the bottom to make the total 30.km however it’s only recorded 18km and my companion app has an issue getting the data
Thanks both for flagging up a similiar-sounding issue. I looked at the back end, and it appears both of you completed your respective Stage 4 rides, but that credit isn’t being properly applied. Let us dig into this.
Hi i have the same issue. I completed the stage on sunday 17th and rode down to the bottom after but have not been credited with the stage after 2 hrs hard pedalling!!!
I have the same issue with Stage 4, I completed the route and rode to the bottom of the climb. The file saved ok and is visible in the Companion App, but it is not showing as completed on the Tour for All section.
Hello,
I have similar problem with last stage, stage 5. I finished it and I have screanshot with table of results. Unfocunately when i have look in phone aplication table of results im not in it. Table ended in 23 position, I finished in 32 position…In aplication look that I’m not startet in this event or I’m not finished it.