Reset Profile

Hi, I joined Zwift not that long ago and have been using ZPower which places me in Cat B. I’ve just got a power meter which confirms that I am actually a Cat C.

I can’t amend my Cat on Zwift Power and the last race I did was noted as UPG.

Can my Zwift Power profile be reset?

Thanks in advance for your help.


Hi @Sarah_Hart2

Welcome to the forum.

Congratulations on the new trainer.

Please send a E-mail to

When you do, come armed with some information so that we can help you more quickly and easily:

  • A link to your ZwiftPower profile
  • Your ZwiftPower username
  • Your Zwift ID

If you aren’t sure how to locate your Zwift ID, check out this article for steps.

Do not post that information here. Please. Send it in the email.

Rider Reporting and Ban Appeal Update?



That’s great thanks for your help, will email them.


1 Like