Thanks for bringing this to our attention. It looks like there was an issue with time bracketing on the back end for some of these Stage 1 events that resulted in participants not getting credit for completing it. We have a list of everyone who finished a Stage 1 event and will be taking care of it to make sure everyone gets credit. I don’t have a timeline for it, but once we get it sorted out you should see it reflected on your progress when you log in without having to do any extra steps
Same here
Im looking forward to not participating in this.
I hope this happens to one of the Zwift workers, they’ll know what to do
The team let me know that they’ve done a mass credit so if you completed the ride and still aren’t seeing it on your account, please close Zwift and log back in so the data can refresh
Yes. That’s worked. Credit and socks
My legs thank you for the quick response
@Joe_M_G.S_Ristorante - looks like you had some type of network issue which is why you dont show in the results in the activity on the Companion App (others get to see the finishing positions). Normally you would appear in the non-finishers list on ZP under the Live tab but Zwift seem to turn off live data on ZP in these large events probably due to load. Might want to throw your log file on to zwiftalizer.com to see if that highights any network issues but this could also be an issue between Zwift and ZP servers.
Those of you that didn’t receive the unlock for stage 1 should now have it.
@JamesBailey Just checked mine and still showing. Haven’t completed stage 1
Thanks Joe
Just finished Rapha Rising Stage 1.
No socks were in the garage post ride. I closed out Zwift and went back in, no socks. No ride completion email either for completing the stage.
There’s a couple dozen comments on Zwift Insider and the Zwift Riders Facebook page of others having this same issue.
Did I screw up by riding a day early here in the U.S. even though the event was available on the companion app? (I’m realizing this might have been the case, but I’m really hoping to avoid dragging my cat D body back up the Alpe again so soon.)
Same … and, no, no one who rode today screwed up. I’m sure Support will see this and work toward a resolution.
I think Stage 1 is actually a cap unlock, not socks (even though the announcement said socks). Did you check for a cap? It may not be there, either (Zwift is fighting other fires at the moment, it would appear), but worth a check.
Same - no socks! And now my home screen isn’t showing that Stage 1 is complete!!! Hope I don’t have to ride it again.
Same thing for me, route is not marked as complete
Same thing just happened to me. It got registered in Zwiftpower and companion app, but not towards the completion of the challenge. It still shows 0/3 on the Zwift game home page. I sent an email to support. I’m definitely NOT doing ADZ again tomorrow PLUS stage 2.
Same - not marked as complete or any socks/unlock. I wonder if it is a problem with coding of the days. I had expected to start on 25th based on the Rapha app.
Something does seem to be weird with the timing. At least in the US - the stages are running from 1PM-1PM EST starting on the 24th.