Every time I try to open a watopia or Island map. When using workout or just trying ride a map this happens. Im using a wattbike and samsung tablet. Is anyone else having this issue?
Hi @Jason_Whyte, welcome to the Forum! I’m Francisco from Zwift Support.
Getting kicked out every time you try to load into Watopia or another world sounds like a pesky issue. That’s definitely not how things should be running.
The Wattbike + Samsung tablet combo should normally be good to go, but just to make sure, can you share the model and specs of your Samsung tablet? Check this article. Supported Devices to Run Zwift
Something else might be tripping things up here. Are you seeing any kind of error message, crash-to-home screen, or just a freeze and boot out?
One thing worth checking: make sure your Zwift app is fully up to date through the Play Store, and if your tablet’s a bit older or running low on storage/RAM, that can sometimes cause issues when loading larger maps like Watopia.
If things are still stuck after checking that, feel free to send us the details via support@zwift.com, and we can help take a deeper look at what’s going on.