Is there anyone willing to KINDLY help a newbie?

The Zwift pairing screen? Since the firmware update we haven’t even connected the bike to Zwift because I’m trying to avoid Saris saying that it’s a Zwift problem.

I typically cycle in 3rd gear which is middleish for my bike.

If it is to hard then you need to go to the small gear.

I found Saris to have awesome service.

Thank you for the suggestion. Reducing the gear doesn’t improve the situation enough to allow me to reach warm up speed and at that point I’m crawling in the Zwift app.

What power numbers are you seeing while riding?

What speed do you do typically when riding outside.

Was this before they went bankrupt?