Any help appreciated, if I’m the problem please tell me!
In my last post here the Zwift apple app wouldn’t install on a perfectly good iPad 4th gen tablet, despite the IOS being sufficient version for the compatibility table (support just said if it installs great it’ll work, if it doesn’t install then it won’t, great, thanks for that!!).
So we went and bought a brand new Android tablet instead thinking we couldn’t go wrong if we bought new! So, new tablet arrives and logged on to Android and don’t see the Zwift app in Google Play Store. So, downloaded it on a friends tablet and transfer it over, the APK won’t install and says “This app isn’t compatible with your phone”.
I try a different installer and the actual error I’m seeing is “INSTALL_FAILED_NO_MATCHING_ABIS”. Google says this error means “The APK was not built with the correct ABIs” and “The system failed to install the package because its packaged native code did not match any of the ABIs supported by the system.”. I guess I could just try to edit the APK file to add in these required hardware ABI’s (Application Binary Interfaces) in to it myself, but would guess this is frowned upon by Zwift, I wouldn’t get it updating automatically, and it would also be pushing my abilities.
This is from the tablet “Android version, 7.0; vXA280100; SDK24. CPU, 4 cores; ARMv7 Processor rev 3 (v7l) mt6580; Max: 1300.0 MHz; Min: 604.5”.
The Zwift Supported Devices web page says the requirements are:
- Android® 7.0 or higher
- Arm64-v8a ABI (Arm64 architecture)
- At least 1 Gig of Ram
- OpenGL ES 3.0 or higher
The manufacturer says mine has all this, but I already know my what my reply from Zwift will be as there’s this fantastic disclaimer on that page too: “If you’re not able to find the Zwift app in the Google Play Store from your Android® device, it’s not compatible with Zwift”. This doesn’t give me anything useful and just serves as yet another get out of jail free card for the support, I’ll just keep buying tablets until I get lucky I guess, so poor!!
So, here I am with one perfectly good iPad - failed, one brand new Android tablet - failed. I’m surprised to see people on here actually managing to use the app! I’m getting thoroughly fed up and I haven’t actually managed to use it yet!! Seriously think I might just send everything back for a refund!!
If you’ve got this far, thank you for reading my moan, are there any Android devs (or Apple, I still have the iPad that doesn’t work either) out there?!!