"Error Publishing Event" when updating club event in Companion App

Bugs and Support
1

I tried to update one of my club’s event in the Zwift Companion app today but when I clicked the Publish Event button, I got this error:

Error Publishing Event. Error: Request Failed With Status Code 400.

I tried multiple times with both my phone and my tablet, and I keep getting the error. I have done this numerous times before, so I’m certain I’m not doing anything wrong.

Is this just a temporary issue that will be fixed later today?

2

If the event is inside 60mins from start you get this error.

3

Thank you Dejan, but that not is it the case here. The event I’m trying to change is 5 days from now.

I tried agin this morning and I’m still getting the error.

4

Strangely, I just tried changing another event and it worked. I just can’t change one of them. But I don’t know why. All I’m doing is changing the route and number of laps.

5

You might try editing it via the web UI instead of Companion and see if that helps.

If Zwift’s client (Companion) talking to Zwift’s backend service is getting a 400 error (bad request) that sounds like a bug so if you want it fixed you should probably contact support.

6

Thanks Paul. I tried editing through web UI but I got the same error 400. Sigh. I guess I have to reach out to support.

1 Like
7

I fixed it! Here’s how:

I turned on the browser’s Developer Tools and found this error message in the HTTP response body:

{“key”:“Pace value can’t be larger than 5.000000w/kg in subgroup 5186918.”}

It turns out that, somehow, the Category A group in the race had a w/KG range of 4-6. I don’t know how that happened. I never changed it from when the event was originally created. To fix it, I changed the range to 4-5.

3 Likes
8

I am trying to update my weekly races and when I publish them I get an Error 400.

I have also noticed that the event information has not been updated although the Zwift Admin team advised that the updates had been completed.

Searching through forums there are a couple of similar posts but no resolution.

9

I just checked and mine it is the same, 4.2 - 6.4. I’ll make the adjustments and see if it works.

Tks for info…

1 Like
10

We are seeing this error again for the past few days with two of our event owners. Is there a resolution/