Can't log into zwift for last to ride this morning

The Archives Archived: Tips and Troubleshooting
1

Can not log in it’s saying whoa something wrong with account details to log on. Not happy can’t ride before work 

2

Hi Brooke,

I’ll need some more information to help:

  1. What platform are you riding in (iOS, PC, or Mac)?

  2. Has this happened before?

Thanks!

3

Hasn’t happened before. Usually pc but when wouldn’t respond went back to iPhone and can’t log in either. Have used both successfully before

4

Thanks for the information, Brooke. I’ll probably need to look at some log files so I’m creating a ticket for this and we’ll continue it there.

5

Eric, same for me. I was using my Zwift app on my Iphone 5 running IOS 10.3.3. Worked initially, then tried to cancel a ride and restart, and it kicked me out. Just get the Whoa! error logging in, and still can’t get back in. Works fin eon my Mac.

6

same issue here, I always run the app on my iphone 7 plus and it was all fine until this morning. haven’t tried on my Mac yet.

7

Hi Kai,

Our servers are currently borked. We’re getting them back up as quickly as we can!