For other zwift merchandise it’s not really a big deal. However with the Play, you’ll see more and more arguments about how it’s providing a competitive advantage to US based riders that’s unavailable elsewhere. Though I wouldn’t expect this sentiment to be more loudly stated until the bugs and crashes are worked out. By that time, perhaps something will have been figured out.
When will Zwift Play be made available in other countries?
I posted this in the latest game update string. No attempt at an answer, just booted off to a backwater.
Why is it that Zwift will not ship to Canada? I’ve been informed that they will only ship to the United States, EU, and the UK
Explanation from 2021:
“Why is Zwift closing its Canadian eCommerce Store?
Unfortunately we have taken the difficult decision to close the Canadian eCommerce Store due to a complicated and disruptive delivery chain which ultimately led to a poor customer experience.”
Hopefully, for those in Canada, Zwift can look into it and see if they can at least ship there again now that we’re a few years on.
Whomever decided that closing the Zwift store to Canada really needs a better understanding of the global marketplace.
This is an absolute joke and being told to simply have it shipped to someone I know in either the UK or the US is shameful.
Zwift really needs to take a look at their business model w/r to hardware.
One word -
Use Amazon as a storefront. Thousands of businesses do that.
The decision made a lot more sense before the Play controllers were released. Nobody really needs a Zwift Hub because there are plenty of trainer options in the markets they don’t serve. But with steering becoming increasingly mandatory for racing, and no good alternative to the Play controller for many users, it’s a bigger problem now.
All true, but the Play is still a product under beta-release. IMO you can’t really complain until such time it comes out of beta. Limited release is somewhat standard practice with betas.
That said, what I think could be questioned, is whether there is any substantive advantage given to Play owners in competitive events, that can’t be gained in another manner (e.g. purchase of another device that is available in other markets).
For stationary bike riders the Play controllers are the only product I know of unless the bike has a steering integration in Zwift.
Interesting dynamic in a recent race was the crafty drafter with steering who never allowed anyone on his wheel got attacked by every rider who finished ahead of him.
I’ve lost a 2 up sprint with a steering user probably due to steering. I’m not mad but I will try to have a gap by the finish with those guys.
difference being the cost when they come out of beta
Exactly! Let Amazon do the heavy lifting. Even if Zwift don’t make money on it, they can still make money on our Canadian subscription fees! This is a joke!
Yup, it’s an unfair competitive advantage I’d some riders can buy them and some can’t.
I questioned Zwift Support about the fiscal and gameplay advantage afforded to those that can purchase Zwift Play. Here’s the ridiculous response I got back:
"My name is ***** a specialist here at the Zwift Shop! Currently at the Zwift Shop we only ship within the US, UK, and EU - as you know.
We are supporting around 80% of our customer base with operations in these regions and we will continue to expand in geography where we can provide a great experience . That is the most important aspect of this all, and we are only able to guarantee that great experience within the US, UK, and EU as of now.
While expanding to new markets presents various challenges that must be prioritized within our roadmap, we will never shy away from continuing to look into it."
80% of the customer base is in UK, EU & US.
That can’t be right. Given that many European countries aren’t in the EU that’s a fair chunk alone.
Add in Canada, Australia, South America & Asia & you’ve still only got 20% ?
The numbers don’t sound right to me.
This is so frustrating…I was recently in Bulgaria for a vacation and noticed that I could order a Zwift Play and have it delivered there…Amazon doesn’t even deliver there…but I can’t have one delivered in Canada. I’ve been told by a rep to have it delivered to someone in the US or UK
@gozwift will not respond on why we have been excluded. To add insult to injury Shane Miller (GPLama) in a recent YouTube video states that there is some great unlocked potential in the Zwift Play. Zwift is a small tech company attempting to play a big game with poor marketing/distribution leadership.
Don’t you know someone in the US that can accept a shipment?
No I don’t. But that is not the issue. The real issue is that Zwift is creating winners and losers by not treating all its subscribers equally. All subscribers have contributed toward the development and ongoing upgrades to Zwift Play yet 20%+ of subscribers are denied access. BS business practice.
I absolutely agree with Sussex Geezer. The Zwift Play Controllers give some subscribers a significant competitive advantage in races when it comes to drafting. Those subscribers can steer into a better draft when behind, or prevent others from drafting behind them when they are ahead. I have seen several examples of this in all of my recent races. I’m sick of it! It’s not fair that we pay the same monthly fee but we are not racing on a level playing field. Zwift either needs to sell the device in Canada, pronto, or disallow use of steering in category enforced races. Period. If that is not done, then myself and other Canadians will soon close our Zwift accounts and ride elsewhere.