Zwift won't launch after last update on MacBook Pro

(Robert Thompson) #1

Zwift has worked flawlessly for the last 6 months, but after the last update it won’t launch at all.  Using a Macbook Pro El Capitan.  I’ve tried re-installling Zwift and restarting with no luck.


Please help,


(Jon Mayfield) #2

Hi Robert, sorry to hear about the troubles.  Can you be more specific about what you mean by “won’t launch at all”?  Do no message pop up?  Does the login screen come up?  Do you ever hear the title music?

(Robert Thompson) #3

Hi Jon,

I decided to start a support ticket and we are currently working through it.  I’ve sent screen shots.  I see the login screen and then it just kicks me out.  It has worked great since October, but after this last update it won’t start on my MacBook Pro and it has been freezing and not reading my powermeter well with my MacBook Air.  No other changes from me as far as mac updates, router, or powermeter.  Thanks for any help.